Tracking Your Order
When your order is shipped, you will be e-mailed the tracking number. You can also access the tracking information in your account on our website.
If you have questions about the shipping of your order, please e-mail us at or give us a call at 800-252-8572.
If your order includes an item that is out of stock, we will immediately ship the available item(s) you have ordered. The out of stock item(s) will be shipped at no extra cost when they become available.
If any product you receive is damaged or leaking, let us know within two (2) business days. Call us at 800-252-8572 or e-mail . You may need to return the damaged product(s) so please do not discard them.
If your order does not arrive in a reasonable amount of time, contact us by e-mail at or call 800-252-8572. We will make sure you receive the product(s) you ordered.
If your order is returned to us because of a Customs issue or for any other reason, we will credit a full refund minus the following: total shipping charges to the destination country plus any return charges that may be added. Your refund will be processed when the order is returned to us.
When asking us to ship to a country other than the U.S. and its Territories, you will be assuming all liability for any customs, duties, or tariffs. If Customs seizes the order and will not release it, we cannot refund your payment.