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General Policy

US Postal Service (USPS)

  • Our exclusive shipping carrier

Pricing Summary

  • United States – Priority Mail $5.95 / Priority Mail Express $22.95
Renewal Products
  • APO / FPO / DPO – Priority Mail FREE
  • International – First-Class $22.95 / Priority Mail $31.95

General Info

  • Orders are shipped Mon-Fri except for major holidays
  • USA orders received by 2:00 PM Eastern time ship the same day
  • All orders are shipped from New York state
  • Shipping charges are the same for any size order
  • All orders are shipped exclusively through the US Postal Service


  • Orders ship within 3 business days
  • We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package
  • We are not able to ship Renewal HGH to Australia or Canada
  • Australia and Canada do not allow the import of HGH products

Everything we ship can be recycled

Shipping Policy Details

Tracking Your Order

When your order is shipped, you will receive an email with the details of your order and a link to track its progress. You can also access the tracking information in your account on our website.

If you have questions about the shipping of your order, please email us at or call 855-893-7537 / 845-838-8010.

Backordered Items

If your order includes an item that is out of stock, we will immediately ship the available item(s) you have ordered. The out of stock item(s) will be shipped at no extra cost when they become available.

Damaged Product

If any product you receive is damaged or leaking, let us know within two (2) business days. Call us at 855-893-7537 / 845-838-8010 or email You may need to return the damaged product(s) so please do not discard them.

Lost Packages

If your order does not arrive in a reasonable amount of time, contact us by email at or call 855-893-7537 / 845-838-8010. We will make sure you receive the product(s) you ordered.


If your order is returned to us because of a Customs issue or for any other reason, we will credit a full refund minus the following: total shipping charges to the destination country plus any return charges that may be added. Your refund will be processed when the order is returned to us.

When asking us to ship to a country other than the USA and its Territories, you will be assuming all liability for any customs, duties, or tariffs. If Customs seizes the order and will not release it, we can not refund your payment.

United States

USPS Priority Mail $5.95
  • Tracking included
  • Saturday and P.O. Box deliveries
  • Delivery times:
    • Average 1-3 days
    • USA Territories – normal delivery time is within 3 days, but it can take up to 10 business days
USPS Priority
Mail Express
  • Tracking included
  • Saturday and P.O. Box deliveries
  • Delivery times:
    • Overnight (all major cities and larger towns)
    • Alaska, Hawaii and USA Territories – 2 business days

USA Territories

  • American Samoa
  • Guam
  • Marshall Islands
  • Micronesia
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • USA Minor Outlying Islands
  • Virgin Islands (US)


USPS Priority Mail FREE
  • Tracking included
  • Delivery time – Military Mail
  • USA Military & Diplomatic addresses
  • Your order will be processed and shipped out within 24 hours if your item is in stock
  • APO – Army / Air Post Office
    FPO – Fleet Post Office
    DPO – Diplomatic Post Office
  • AA – Americas (Except Canada)
    AE – Europe, Africa, Middle East, Canada
    AP – Pacific

Address Details

For Free Shipping

To receive your free shipping, the following information is required during checkout:
  • Address = Include unit and box numbers (if assigned)
  • City = APO, FPO or DPO
  • State = AA, AE or AP
  • Zip Code = Your military zip code
  • Country = United States
  • Shipping Option = APO / FPO - $0.00

Important  To prevent mail from entering foreign mail networks, do not include city or country names in the address.

USA Military and Diplomatic Shipping Addresses

Address Examples

Army/Air Post Office (APO)

PFC John Doe
PSC 3 Box 4120
APO AE 09021

Fleet Post Office (FPO)

Seaman James Smith
USS Belleau Wood
Unit 100100 Box 4120
FPO AP 96691

Diplomatic Post Office (DPO)

John Adams
Unit 8400 Box 0000
DPO AE 09498

International (Outside the USA) – Renewal Products

Renewal orders ship within 3 business days

USPS First-Class
  • Tracking included
  • Service to all countries
  • Delivery times: **
    • Usually 1-2 weeks in major markets
    • Can take up to 4-5 weeks in more isolated areas
    • ** Delivery time from the USA to your country, including Customs handling and further delivery by your country's postal service
  • You may need to pick up your order at a local post office
USPS Priority Mail
  • Tracking included
  • Service to all countries
  • Delivery times:
    • 3 to 6 business days in most major markets
    • Can take up to 10 business days in other areas

Customs — Important Notice

You may be subject to import duties and taxes which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and can not predict what they may be.

Customs policies vary widely from country to country; for further information, please contact your local customs office.

When ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

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