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General and Detailed Shipping Information for both Domestic and International Orders

General Shipping Policy

Pricing Summary

  • United States – Priority Mail · $5.95 / Priority Mail Express · $22.95
  • International – First-Class · $18.95 / Priority Mail · $29.95
  • APO/FPO – Priority Mail · FREE

General Info

  • Orders are shipped Mon-Fri except for major holidays
  • U.S. orders received by 2:00 pm Eastern Time ship the same day
  • All orders are shipped from New York state
  • Shipping charges are the same for any size order
  • All orders are shipped exclusively through the U.S. Postal Service

International

  • Orders ship within 3 business days
  • We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package
  • We are not able to ship Renewal HGH to Australia or Canada
    Australia and Canada do not allow the import of HGH products

Everything we ship can be recycled

Shipping Policy Details

Tracking Your Order

When your order is shipped, you will be e-mailed the tracking number. You can also access the tracking information in your account on our website.

If you have questions about the shipping of your order, please e-mail us at   or give us a call at 800-252-8572.

Backordered Items

If your order includes an item that is out of stock, we will immediately ship the available item(s) you have ordered. The out of stock item(s) will be shipped at no extra cost when they become available.

Damaged Product

If any product you receive is damaged or leaking, let us know within two (2) business days. Call us at 800-252-8572 or e-mail  . You may need to return the damaged product(s) so please do not discard them.

Lost Packages

If your order does not arrive in a reasonable amount of time, contact us by e-mail at   or call 800-252-8572. We will make sure you receive the product(s) you ordered.

International

If your order is returned to us because of a Customs issue or for any other reason, we will credit a full refund minus the following: total shipping charges to the destination country plus any return charges that may be added. Your refund will be processed when the order is returned to us.

When asking us to ship to a country other than the U.S. and its Territories, you will be assuming all liability for any customs, duties, or tariffs. If Customs seizes the order and will not release it, we cannot refund your payment.

U.S. Postal Service (USPS)

Option/Info Price Description
Priority Mail $5.95
  • USPS Priority Mail
  • Tracking included
  • Saturday and P.O. Box deliveries
  • Delivery times:
    • Average 1-3 days
    • US Territories – normal delivery time is within 3 days, but it can take up to 10 business days
Priority Mail Express $22.95
  • USPS Priority Mail Express
  • Tracking included
  • Saturday and P.O. Box deliveries
  • Delivery times:
    • Overnight (all major cities and larger towns)
    • Alaska, Hawaii and US Territories – 2 business days
U.S. Territories
  • American Samoa
  • Guam
  • Marshall Islands
  • Micronesia
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • US Minor Outlying Islands
  • Virgin Islands (US)

U.S. Postal Service (USPS)

Option/Info Price Description
Priority Mail FREE
  • USPS Priority Mail
  • Delivery time – Military Mail
  • Tracking included
  • APO – Army / Air Post Office
    FPO – Fleet Post Office
    DPO – Diplomatic Post Office
  • AA – Armed Forces Americas (Except Canada)
    AE – Armed Forces Europe, Africa, Middle East, Canada
    AP – Armed Forces Pacific
Important
To receive free shipping, the following selections are required during checkout:
  • Address = Include unit and box numbers (if assigned)
  • City = APO, FPO or DPO
  • State = AA, AE or AP
  • Zip Code = Your military zip code
  • Country = United States
  • Shipping Option = APO / FPO - $0.00
Address Examples
Army/Air Post Office (APO)

PFC John Doe
PSC 3 Box 4120
APO AE 09021

Fleet Post Office (FPO)

Seaman James Smith
USS Belleau Wood
Unit 100100 Box 4120
FPO AP 96691

Diplomatic Post Office (DPO)

John Adams
Unit 8400 Box 0000
DPO AE 09498

USPS Priority Mail
Origin — Zip Code 12547

U.S. Postal Service (USPS)

Option/Info Price Description
First-Class International $18.95
  • USPS First-Class International
  • Tracking included
  • Service to all countries
  • Delivery times:
    • Usually 1-2 weeks in major markets
    • Can take up to 4-5 weeks in more isolated areas
  • You may need to pick up your order at a local post office
Priority Mail International $29.95
  • USPS Priority Mail International
  • Tracking included
  • Service to all countries
  • Delivery times:
    • 3 to 6 business days in most major markets
    • Can take up to 10 business days in other areas
Additional Information

USPS brokers will facilitate the clearance process through Customs. In the event that the package is not able to clear Customs, USPS will return it to us without any additional charges incurred by you or us. If this should occur, we will notify you immediately.

If your order is returned to us because of a Customs issue or for any other reason, we will credit a full refund minus the following: total shipping charges to the destination country plus any return charges that may be added. Your refund will be processed when the order is returned to us.

When asking us to ship to a country other than the U.S. and its Territories, you will be assuming all liability for any customs, duties, or tariffs. If Customs seizes the order and will not release it, we cannot refund your payment.